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Real time social media strategies for events

Before the advent of social media, event marketing primarily focused on gathering attendees at a designated time and specific location for an on-site, in-person special occasion. Such events allowed guests to experience the bran...

The Shanghai Auto Show was Committed to a Better Life

The slogan of the Shanghai Auto Show was "Committed to a better life." Attendees of the event got the opportunity to see more than 1,000 brands from 18 countries. The event is a good opportunity to get a glimpse of where the car...

Developing a Fraud Hotline

While many assume that attacks of fraud come from the outside, 90 percent of fraud incidents have at least one touch point inside the organization. Employee fraud is a significant problem faced by organizations of all industries...

Inspiring Impact: Corporate Social Responsibility Report

For Teleperformance, 2016 was a year of many successes and milestones that have placed us at the forefront of omnichannel customer experience management. While it’s no secret that we continue to move forward while constantly put...

Does Customer Service Impact Business?

Every year, the Teleperformance Customer Experience Lab (CX Lab) undertakes a survey to understand perceptions of customer experience, and particularly, customer service preferences. The survey looks at customer behavior and cus...

What Do Unhappy Customers Really Want?

Today, customer experience extends into every aspect of peoples’ lives as their interactions with brands occur in-person and remotely. What keeps them happy across all those interactions changes as technology enables faster serv...

The Airline Industry Takes off

People all around the world are discovering the value and excitement of travel. Global air travel is increasing in nearly every market. This proliferation is due to a combination of factors, including an increase in the number o...

People Company, Company for the World

Teleperformance’s commitment to corporate social responsibility has reached new heights, as our Citizen of the World initiative enters its 11th year, changing lives and changing the world for the better. Through the kindness and...

Teleperformance has met the requirements of the Verego Social Responsibility Standard (Verego SRS)

Teleperformance has won numerous awards over the years. Not only have we received attention for our work as the worldwide leader in omnichannel experience, but we have also been recognized for our social responsibility efforts, ...

Competing Across Borders

Today, on UN Chinese World Language Day, we have time to reflect on the dynamic, unique, and fascinating language spoken by nearly 1 billion people. This commemoration began in 2010, and is celebrated annually on April 20th. As ...

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