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Teleperformance’s CSR: Giving Back to the Places We Live

Teleperformance believes that corporate social responsibility makes a difference, that it changes lives, and makes the world a better place. That’s why we have a number of programs that allow everyone in the Teleperformance fami...

Discovering the Right B2B Sales Solution

Business to Business (B2B) sales and relationships are as important as ever. Within the B2B sales environment, the pressure on companies to both ensure that current customers are satisfied and to win new customers, is as strong ...

Asia Dominates the Outsourcing Industry

The growth of the global outsourcing market has been phenomenal, taking off in the late 1990s due to improved telecommunications infrastructure and greater demand for large-scale IT operations. What was once an emerging phenomen...

Russian Consumers Expect Exceptional Customer Service

The Russian market is competitive. Because of this, foreign companies are increasing investment into the Russian economy with the expectation that consumers will increase their spending. Indeed, Russian consumers are eager to ga...

GDPR Update: One-Stop-Shop Supervisory Mechanism

The standardization of data privacy laws across the European Union (EU) has taken place in the form of the General Data Protection Regulation (GDPR). It was approved by the European Parliament and the Council of the European Uni...

Chinese Automotive Customers Demand Exceptional Customer Experience

As one of the largest economies in the world, China’s domestic buying power is increasing with every passing year. This new- found buying power is having a particular impact on the auto industry. With an astonishing number of ne...

Ready, Set, Game! E3’s Buzz on Social Media

It’s that time of the year when the gaming industry’s biggest and brightest minds converge to showcase their new products and technologies, as eager gamers anticipated the next trailer, game, or console that will make its debut ...

Teleperformance: A 2017 Global Outsourcing 100 Company

Teleperformance has been named a 2017 Global Outsourcing 100 company by IAOP. This is the third consecutive year that Teleperformance has been rated among the world’s top outsourcing companies. The Global Outsourcing 100 honors ...

Achieving BPO Success in India

Companies are looking for Business Process Outsourcing (BPO) partners with records of innovation, as well as the potential to increase customer satisfaction. BPO in India has proven to be one of the great success stories over th...

Taking Flight: Customer Service in the Airline Industry

People all around the world are discovering the value and excitement of travel. Global air travel is increasing in nearly every market. This proliferation is due to a combination of factors, including an increase in the number o...

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